Asus X510U slow charging issue

edited September 2020 in VivoBook
System: Windows 10
Battery or AC: AC
Description: I own a Vivobook X510U, from past few days it's battery is charging way to slowly (2-3% an hour), I searched all over the internet if there any similar issue happened with someone, but couldn't find. If anyone could help me with this, it would be really appreciated.
Model: X510U
Frequency of Occurrence: Sometimes
Reset OS: No

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Comments

  • do battery calibration . drain full battery once. and then do battery calibration.
    did you tried to charged in windows safemode and in bios mode
  • Last edited by kunal_lakhwani1 on 2019/9/17 17:25

    I haven't done the battery calibration yet, but I'll do now, can you suggest me any appropriate process for the same?
    or just I have to fully drain my battery & charge it again to full?
    And I also didn't try the safe mode or in the bios mode.
  • kunal_lakhwani1 posted on 2019/9/17 17:32
    I haven't done the battery calibration yet, but I'll do now, can you suggest me any appropriate proc ...

    battery Calibration means. first the empty powers in full battery. once all charges are drained means.
    disconnect all external devices USB cables , pendrive from laptop.
    now press and hold the power battery for one minute.
    then release the button.

    now press power button. if laptop does not start means.
    Now connect the charger to laptop , charge untill led becomes white.
  • RAJU2529 posted on 2019/9/17 19:03
    battery Calibration means. first the empty powers in full battery. once all charges are drained me ...

    Ok thanks for the suggestion, I will try this & let you know if it worked or not.
  • RAJU2529 posted on 2019/9/17 19:03
    battery Calibration means. first the empty powers in full battery. once all charges are drained me ...

    Hey Raju,

    I tried it, but it's not working, my laptop's battery is still charging very slowly (7-8% an hour), do you have any other solution?
  • yes . but I want to get battery power details and lifetime.
    once I getinto laptop, I send some commands .
  • kunal_lakhwani1 posted on 2019/9/18 16:20
    Hey Raju,

    I tried it, but it's not working, my laptop's battery is still charging very slowly (7- ...

    open command prompt with administrator righs .then copy and paste the commands

    powercfg.exe /ENERGY -output C:\Energy-Report18-09-2019.html /duration 120
    powercfg.exe /BATTERYREPORT -output C:\Battery-Report18-09-2019.html /duration 14

    upload .html files to google drive
  • RAJU2529 posted on 2019/9/18 18:19
    open command prompt with administrator righs .then copy and paste the commands

    powercfg.exe /EN ...

    https://drive.google.com/open?id=1g4WJOcqBQ4T3Gupr0rLzJ1HHZ0ZYOROv

    Here is the report, please check it
  • kunal_lakhwani1 posted on 2019/9/18 21:24
    https://drive.google.com/open?id=1g4WJOcqBQ4T3Gupr0rLzJ1HHZ0ZYOROv

    Here is the report, please che ...

    you not uploaded reports, i have uploaded my laptop battery reports in zip format
  • kunal_lakhwani1 posted on 2019/9/18 21:24
    https://drive.google.com/open?id=1g4WJOcqBQ4T3Gupr0rLzJ1HHZ0ZYOROv

    Here is the report, please che ...

    upload below files
    Energy-Report18-09-2019.html
    Battery-Report18-09-2019.html
  • kunal_lakhwani1 posted on 2019/9/18 21:24
    https://drive.google.com/open?id=1g4WJOcqBQ4T3Gupr0rLzJ1HHZ0ZYOROv

    Here is the report, please che ...

    my laptop battery reports in zip format.
    link here
    https://drive.google.com/open?id=1ykZbtXSl_SI7ZCQYV3YVfhy72R5b87Rc
  • RAJU2529 posted on 2019/9/18 21:57
    my laptop battery reports in zip format.
    link here
    https://drive.google.com/open?id=1ykZbtXSl_SI ...

    Here is in zip format-

    https://drive.google.com/file/d/16UR_gBaeJibX_I0i0OkEnH9dyd0Mwxhp/view?usp=sharing

    check this out.
  • kunal_lakhwani1 posted on 2019/9/19 13:37
    Here is in zip format-

    https://drive.google.com/file/d/16UR_gBaeJibX_I0i0OkEnH9dyd0Mwxhp/view?us ...

    your battery is normal. after seeing report I conformed.
    I suspect that problems battery driver in Windows or
    ether the faculty ac adapter or charging circuit in motherboard
  • RAJU2529 posted on 2019/9/19 14:02
    your battery is normal. after seeing report I conformed.
    I suspect that problems battery driver i ...

    Ac adapter is fine, I checked with another adapter as well, but still it wasn't charging on normal speed, might be the problem with drivers, can you suggest how can I resolve through drivers??

    what do I need to do there?
  • kunal_lakhwani1 posted on 2019/9/19 14:59
    Ac adapter is fine, I checked with another adapter as well, but still it wasn't charging on normal ...

    try to uninstall Microsoft battery driver and ac dapater driver from device manager
  • RAJU2529 posted on 2019/9/19 15:18
    try to uninstall Microsoft battery driver and ac dapater driver from device manager

    sure I'll do that, then afterward??
  • kunal_lakhwani1 posted on 2019/9/19 15:50
    sure I'll do that, then afterward??

    boot in normal mode, windows will update required drivers.
    after that all solutions are not worked means , then there is charging circuit problem in battery and on mother board
  • RAJU2529 posted on 2019/9/19 15:36
    boot in normal mode, windows will update required drivers.
    after that all solutions are not worked ...

    I tried the above solution but unfortunately, it also didn't work out.

    so now I have to go to the service center to rectify what is the real issue causing battery to charge slow.

    could be the circuit problem, let's see!

    Although, thanks for the overall help & assistance.

    One last thing I want to ask, what would be the repair cost if there is a problem with the circuit on the mortherboard?
  • kunal_lakhwani1 posted on 2019/9/19 17:25
    I tried the above solution but unfortunately, it also didn't work out.

    so now I have to go to the ...

    Frist try to check with new Battery in service center. if that is work then you must replace battery. If problem is in circuit in MB, they to change whole MB.
    If your laptop is in warranty then No Repair cost. If its out of warranty, then battery might cost rs 4000 or less
  • RAJU2529 posted on 2019/9/19 17:07
    Frist try to check with new Battery in service center. if that is work then you must replace batte ...

    Okay, I'm out of warranty so I might need to get a new battery for the same.

    Thanks for the help again!
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