Screenpad stay black (problem with ucrtbase.dll)

sebastien.rouaix

System: Windows 10
Battery or AC: AC
Description: Screenpad stay black when I select Screepad mode or extention
Model: UX580GD
Frequency of Occurrence: Always
Reset OS: No
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201904/10/222106i20532s5c2st0tt5.png

I hav my labtop Asus UX580GD and since some days the screenpad didn't work. The Screenpad stay black in all mode.

Windows 10 is up to date all fixed.
I uninstalled screepad driver and installed again.
I uninstalled Screepad Toolbar and installed again.
I did a sfc /scannow to check that there is no corruption on DLL. But no error found.


I see regular error in event viewer
Nom de l’application défaillante ScreenPadServer.exe, version : 2.18.2712.1, horodatage : 0x5c622477
Nom du module défaillant : ucrtbase.dll, version : 10.0.17763.404, horodatage : 0x490b0aeb
Code d’exception : 0xc0000409
Décalage d’erreur : 0x000000000006d428
ID du processus défaillant : 0x37cc
Heure de début de l’application défaillante : 0x01d4efe26927a5ec
Chemin d’accès de l’application défaillante : C:\Program Files\WindowsApps\B9ECED6F.ScreenPadToolbar_2.0.18.0_x64__qmba6cd70vzyy\ScreenPadServer\Exe\ScreenPadServer.exe
Chemin d’accès du module défaillant: C:\WINDOWS\System32\ucrtbase.dll
ID de rapport : 83c5797d-ad5d-464e-8d7c-5f44ac37242e
Nom complet du package défaillant : B9ECED6F.ScreenPadToolbar_2.0.18.0_x64__qmba6cd70vzyy
ID de l’application relative au package défaillant : B9ECED6F.ScreenPadToolbar


It seems that screepad server is inompatible with the last version of ucrtbase.dll (version 10.0.17763.404)

What is the solution ? I paid a lot of money for this labtop that doesn't work correctly.

Regards

RAJU.MSC.MATHEMATICS

Last edited by RAJU2529 on 2019/4/11 12:22

I think you installed screenpad toolbar from Microsoft store .
so uninstall now.
After uNinstall, restart the windows.
Use ccleaner software, clean the windows waste files and registry keys.
then download latest version from asus support site. and then install.

Sometimes sfc will not find application corruption.so I give you another command which deletes components corruptions.
But I am typing this message using mobile.
Wait for one hour, I will give you commands

Dism.exe /Online /Cleanup-Image /StartComponentCleanup /Resetbase /Defer

Dism.exe /Online /Cleanup-Image /RestoreHealth

restart the windows

Blake_ASUS

Hello sebastien.rouaix,
May you provide below information was well?
1. Asus screenpad display version
2. Asus Precision Touchpad (Screenpad) version
3. Screenpad Toolbar version

I will passed this information to related department for further verification.
Thank you for messaging us.
Have a nice day.

sebastien.rouaix

RAJU2529 posted on 2019/4/11 07:11
I think you installed screenpad toolbar from Microsoft store .
so uninstall now.
After uNinstall, r ...

Hi thank you

but Screepad toolbar doesn't exist on Asus Website
https://www.asus.com/fr/Laptops/ASUS-ZenBook-Pro-15-UX580GD/HelpDesk_Download/
It only exist on Micrososft store.

RAJU.MSC.MATHEMATICS

here is the screenpad driver is available

https://www.asus.com/Laptops/ASUS-ZenBook-Pro-15-UX580GD/HelpDesk_Download/

valentin.haro

I have the same problem, and still not found the solution...

sandarc

I had the same problem.
Uninstalled the ScreenPad spotify app.
My screenpad is working now

innocentiandrea86

have you found a solution? I have the same problem on a new laptop

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/71870#Comment_71870

Hello innocentiandrea86,

Which laptop model to you have?

Thank you.

omega_ASUS

Have the same issue on a UX550GEXB71T model. Brand new Asus laptop and touchpad cannot be activated as a screenpad. How do I confirm that hardware supports a screenpad?

Blake_ASUS

Hello world_traveller_20,

Well... you may refer to the video below, to see if your pad looks like the screen .

https://www.youtube.com/watch?v=DeSJP-5pwBc

or you may provide SN to me in the PM I send you.

Thank you.