Screen is unresponsive although phone still functions
I've experienced a couple instances of the phone's screen being stuck off, yet I can tell that the phone turns on when I double tap on the screen, or when I click the on button, as I can feel haptic feedback as expected from using my pattern security. Unit is a global 12/512 model.
In my experience, this usually happens when I charge the phone, using the original ASUS 30W Charging brick and USB-C to C charging cable. I've noticed this happen before, unrelated to charging, but it has not happened like that for a very long time now. The only times I find this happen is when charging and usually it will stop working once the % gets to around 50-60% which leads me to believe it could be due to the heat caused by hyper charging which is typically at its maximum around the middle %.
After the screen is blacked out, it does not come back on unless I hold down power button and volume down to soft reset the phone.
I am wondering if anyone else has experienced something similar at all? I was originally planning on waiting for Android 10 to come out as I thought maybe it was a software bug, but today even after unplugging the cable and soft resetting it blacked out again shortly after I unlocked the phone, requiring me to reset the phone again using power and volume down.