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Urgent Issue: Severe Performance Drop After Latest System Update on ROG Phone 7

luahan
Star I

Dear ASUS Support Team,

 

I am writing to report a serious issue with my ROG Phone 7 following the latest system update. Since installing the update, I have experienced a significant drop in performance. The phone becomes extremely hot even during a single game session, and the screen becomes unresponsive or difficult to interact with, likely due to the overheating.

 

As a competitive gamer, this issue is critically affecting my gameplay experience and performance. I kindly request that this problem be investigated and resolved as soon as possible.

1 ACCEPTED SOLUTION

Accepted Solutions

Mattias_ASUS
Moderator
Moderator

Hello @luahan 
Normally a phone does heat up after an update due to internal optimization, this can last for some days, but let me know if this continues.
If you need a fast solution then you can try doing a factory reset, this will give you a clean install and eliminate any possible issues with updates.

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1 REPLY 1

Mattias_ASUS
Moderator
Moderator

Hello @luahan 
Normally a phone does heat up after an update due to internal optimization, this can last for some days, but let me know if this continues.
If you need a fast solution then you can try doing a factory reset, this will give you a clean install and eliminate any possible issues with updates.