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When switching off hotspot, the wifi option also gets turned off

simon_ho_yh
Star II

Hi,

I'm wondering if anyone else is seeing this problem. After updating to the latest system (35.0604.0820.78) on my Rog phone 7, i often found my wifi gets turned off. After doing some checking, I found that when I turn off the hotspot setting, then the Wifi option also get turned off. This wasn't an issue prior to the update (at least not that I know of). 

Is anyone else seeing this issue? I can reproduce this quit easily on my phone. 

Regards

Simon

7 REPLIES 7

Mattias_ASUS
Moderator
Moderator

Hello Simon!

Is the WiFI on before you start a hotspot? Or do you start the WiFi after you start a hotspot?

Hi Mattias,

The wifi is on before switching on the hotspot. When I switch on the hotspot, the wifi stays on. But when I switch off the hotspot, the wifi gets switched off.

Thank you for the information, I would like to forward this to the dev team.

Would it be possible to create log so that the dev team can look into the issue? 

Please feel free to send me a DM when you are done.


Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
 

 

Hi Mattias,

Thanks for you quick response. I've generated a screen recording and also captured the log files as requested. Please pass to the dev team for analysis.

The files are at this Google Drive folder: https://drive.google.com/drive/folders/1pFNA5epLo71KE2Bc39SaaGaLRMmFQBtQ

Regards,

Simon