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Rog phone2 by tencent Youtube error cant play, always offline if use mobile data

theo_fondy
Star I

‎12-07-2019 07:36 PM - last edited on ‎01-16-2024 01:59 AM by Community Manager

7057XLOR3X4I.jpg
Im from indonesia. Why my rog phone 2 tencent always offline if use mobile data?? If using wifi overall its good. Please give me solution.
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1 REPLY 1

LP_ASUS
Community Legend I

‎12-13-2019 10:15 AM

The Tencent version has different hardware bands than the global version of the phone. Are you sure that the phone supports the bands in your region?
Your model supports Bands 1, 2, 3, 4, 5, 7, 8, 28 for FDD-LTE and Bands 34, 38, 39, 40, 41(full) for TD-LTE.
This model is unsupported outside of China on China FW unfortunately, so I really can't offer much help on this case. More info on why can be found here. https://zentalk.asus.com/en/discussion/10259/psa-take-caution-tencent-branded-chinese-models-with-gl...
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