After upgrading to android 10, strangely fingerprint sensor stopped working and in the settings as well everything related to "fingerprint" keyword is missing!
Near the fingerprint sensor , just try to push the back part near the fingerprint sensor, sometimes sensor plug get disconnected when we looss the phone , its already happend to me before , so i just push the back part near the sensor and its get fitted
@hasantarmaster5253 I think the issue is with the software and not the hardware as before the upgrade everything was intect!!
Have your tried rebooting the phone or booting in Safe Mode?
Yes I did but it didn't work for me
The next step would be a factory reset after backing up your data. That should clear out any software related issue that is causing the fingerprint sensor to malfunction.
why doesn't ASUS admit that he has broken something? nobody wants to lose data by default because of a programmer error. Make the correct functional version, containing fixes from android 9 and everyone will be happy. the factory reset hints are not logical. nobody wants to do a factory reset after the upgrade. this is an asus error
I have this issue too, weird thing is that it was working fine initially after the update :(
Just to update, a reboot seems to have fixed this! I can now see Fingerprint in Settings with the two set up from before
It's not that easy. Writing perfect code with zero risk of bugs doesn't exist. All the settings and the software installed on your device makes it close to unique. To find out what exactly causes this issue is very hard and time consuming. More time consuming than a reset even though we are aware of the dreadful process of backing up, reinstalling, the setup and all that.
It's also the best way to know if you have a software or hardware issue, even though we can be quite sure on that it's caused by software
Sorry to hear about your problem. Mine's not as snappy as it was on Pie but it works. Hope it gets patched in the coming updates
Same as me can someone fix this ? My rog phone 2 not get fingerprint too
In the future, please try and use the ROG Phone II section of the forum. You're more likely to get help there. ;)
If you just updated to Android 10 on your phone, I recommend erasing your stored fingerprints and relogging your fingerprint data from scratch. That method eliminated this issue for ZenFone 6 when the Android 10 patch dropped.