PUBG BUGS ON ROG 2 - FREEZES, DEGRADES CHARGING WHEN PLUGGED IN AND ALSO HEATS TO 49C WHILE PLAYING

Chandu RamojuChandu Ramoju Level 1
edited September 2020 in ROG Phone 2

My game crashes or freezes all of a sudden while playing PUBG. sometimes it even shows the loading logo for 10-15 secs.. while having a intense fight.. This is ruining my game play experience. By the way.. there is no problem with my internet.. i play on 100 mbps Act Fibernet. My game ping is 20ms. The phone heats to 49 degrees while playing PUBG in normal room temperature. And also battery charge degrades when plugged in while playing even in smooth/extreme. By the way.. i'm using the original charger which is provided in box.

I used to play 6-8 hrs a day on my Oneplus 6 but never had this kind of problems.

I bought this Rog 2 for a better gaming experience.. but i'm very disappointed. I hope this issues will be solved. ASUS please make Rog 2 properly optimized for gaming.

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Comments

  • dpkdpk Level 1

    yeah man i am facing it too and ya it reached 48°C in my case..please comment on the same issue posted by other people..so that the Asus takes it seriously!

  • jairojairo Level 1
    edited October 2019

    Hello, which version are you using?

  • 49c isnt that hot to be honest

  • ROG Phone II has more power and more heat. I believe the main difference is that you notice that ROG Phone II gets hotter because 1 you can easily see it with the game genie real time info and 2 the ROG Phone II cover gets hotter because we let the heat out. We do this so it won't throttle like most phones do.

    It's not that weird that it gets hot if you charge it at the same time. I recommend that you charge your phone above 90% before you plug it in, if you want to game at the same time. Then it won't charge as fast and create less heat.

    You can also change in Armoury Crate so that you only allow low temperature in a certain game by changing in the games Scenario Profiles. This will make it so that the CPU throttles to achieve lower temperatures. Lower CPU performance doesn't necessarily mean that you will get a lower frame rate as ROG Phone II can easily handle 60fps.

    You can even play around with X Mode Hardcore tuning mode and lower the performance even more to achieve both lower temps and longer battery life without going below 60fps. You don't have this level of customization with other phones.

  • Chandu RamojuChandu Ramoju Level 1
    edited October 2019

    Yeah i agree with you partially regarding the heat, because even when not plugged in i get the heat to 48c in 1hr gameplay. but my main concern is about battery degrading when plugged in. i have actually already tried all those methods..

    1.plugged in at 100% battery with Xmode on and off using hdr/extreme it does not stay constant. It's discharges.

    2.Also tried with Xmode on and off with smooth/extreme even then it discharges

    3.I have changed the performance in profile scenario to hardcore tuning but even then when plugged in at 90% the charge does not increase instead it discharges

    -Its okay for me if the charge does not increase but atleast i dont want the battery to discharge when plugged in.. while playing.

    I bought this Rog 2 mainly because asus has mentioned in the launch.. that it can run long hrs for playing when plugged in.

  • Please check the following steps:

    1. Install ASUS Log Tool .

    2.Use the default log settings then start to reproduce this error.

    3. Share the pics of battery percentage before playing "PUBG".

    4. Begin to play PUBG and charging at the same time, when you find the battery decreased (the 18W adapter still connect on phone), please generate the log as below and record the times, such as 2019/10/29, 15:45 got the error! (removed image)

    5. Share the all files from "save log" as below thruogh google drive or any cloud storage

    6. Share the pics of battery usage as below, from: settings>battery>click the battery icon and you'll get battery usage. (removed image)

    steps provided by Asus India

  • Sorry about the late reply. The charger will lower it's charging due to heat to prevent the phone from CPU throttling.

    This may happen regardless of which charger you're using but it's less likely with the 30W charger since it has the charging controller integrated in the charger instead of in the phone which results in less heat.

    There are a couple of things you can do to minimize heat and continue charging at a high enough current to not lose battery capacity while gaming.

    1. Minimize screen brightness
    2. Try and find a cooler environment
    3. In Armoury Crate, go to the games scenario profile and set Temperature control to low (this will throttle the CPU to maintain lower temps)
    4. If step 3 is not enough, then you can try to lower the CPU Hz before you start your game. Most games are GPU dependent so lowing the CPU won't necessarily give lover performance.


  • Hi I'm facing the exact same issue game is freezing and it shows loading logo in between while in middle of game.. there is no issue with the internet..did you find any resolution to this ?

  • Dude what the heck is this I'm also facing the same issue .

    Meanwhile the company should take responsibility of the problem .

  • Ok i understand ur problem , but even i will play pubG for more than 9 hrs a day . It only goes up to 44-45 degrees.

    UR 49 DEGREE PROBLEM IS ARISING BCUZ UR CHARGING AND PLAYING . AND ITS DISCHARGING CUZ TO CONTROL THE TEMPERATURE AS OVER HEAT CAUSES DAMAGE TO INTERNAL SPEC . AS FOR ONE PLUS 6 AND 6T IT DOSENT DISCHARGE CUZ THEY HAD NOT IMPLEMENTED TEMP CONTROL FEATURE IN THAT AND AS FOR THE TEMP EVEN ONE PLUS HEATS UP WHILE CHARGING BUT U DONT FEEL IT CUZ OF THAT RUBBER COVER AT BACK . ASUS DOSENT HAVE FULLY COVERED RUBBER COVER SO U WILL FEEL THE HEAT AT SIDES AND EVEN ASUS SHOWS TEMP SO ONLY U WILL GET TO KNOW . TRUST ME REMOVE ONE PLUS 6 BACK COVER THEN CHARGE AND PLAY FOR 3HRS U WILL GET TO KNOW THAT IT HEATS UP EVEN MORE .

    also try temperature to low in armoury crate it also helps a little

  • yes oneplus charges very fast when u playing asus is on save side expencive phone with broken features

  • I don't say Rog 2 has broken features but it will get long lasting battery life . MY One plus 6t has decreased to 3-3.5 hrs pubG play time BCUZ i was charging and playing which has a huge impact on battery life . So Asus did a great job for discharging when phone heats to cool it down . Other wise it's battery would also become like my one plus 6t

  • I'm facing an very difficult issue of getting the loading page while i was plating seriously . There is no problem with the game. There is no problem with the internet i use . The problem i noticed is that in the phone .And of suddenly i recognised one bug sometimes the wife and cell network both gets stopped and get's start again within a minute

    In the first video you can able to observe the problem i faced and in the second image see the primary sim network was totally gone actually both the network were gone but within i taking a screenshot it was discovered.

  • I think it's not the device problem :-

    1. Remove sim from the tray and insert again

    2 . If u want u can change the Apn settings and see . What the name of sim??

    3. Try this it may be hard for u but it works everytime:-"" On and off aeroplane mode whenever u login into the game ""

    Many users say this can solve that prob

  • Hi,

    My phone gets heated up when i do video call or voice call. Please need a solution or asus should take a look at this because this is serious issue....

  • i assume you don't have aerocooler right? if you have aerocooler it will be at peak performance regardless of the settings..

  • I believe its NOT temperature issue my game crash after 10to 15 min at temperature 42-43 I hope I'm not toolate

    See last 15 event lines

    Log


  • wwannistelrooywwannistelrooy Level 1
    edited April 2020

    It seem this phone is not really for hardcore gamers..if we need to set everything to low then my Samsung phone can do the job for gaming and we don't have to waste our money to buy a rog 2 gaming phone.today my rog 2 phone screen went blackout while gaming but the game is still on.well done Asus for claiming it's a gaming phone.

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