05-28-202007:57 AM - last edited on 01-16-202401:10 AM by ZenBot
Please tell us some basic information before asking for help: Model Name:ASUS_X01AD Firmware Version:OPM1.WW_Phone-17.2018.2004.31-20200507 Rooted or not:Not Rooted Frequency of Occurrence: APP Name & APP Version (If your issue relates to the app): In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. ========================================
Hi Syafiki Sincerely apologize for any inconvenience caused. Does the issue appear only on the stock camera and or on apps like Instagram as well? We suggest that you try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage). And then, if it happened on other apps, try to re-install apps and check again. If the situation remain the same, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/ If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs