Update for my Asus Zenfone Z010DA?

[gridette]

Please tell us some basic information before asking for help:
Model Name: Z1010DA
Firmware Version: Builder 7 + Android 5.0.2
Rooted or not: no
Frequency of Occurrence: Never ever
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hi,
I've just installed a Microsoft App' named "Assistant votre téléphone" on my smartphone.
I need a new version of Android to use it – I have 5.0 and I need at least 7.0. Unfortunately, I can't install any kind of update. I even tried to download the latest update from the Asus download center, but it won't work 😞
Could you please help me?
Ingrid

[Falcon_ASUS]

gridette

Please tell us some basic information before asking for help:

1. Model Name: Z1010DA
2. Firmware Version: Builder 7 + Android 5.0.2
3. Rooted or not: no
4. Frequency of Occurrence: Never ever
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hi,

I've just installed a Microsoft App' named "Assistant votre téléphone" on my smartphone.

I need a new version of Android to use it – I have 5.0 and I need at least 7.0. Unfortunately, I can't install any kind of update. I even tried to download the latest update from the Asus download center, but it won't work 😞

Could you please help me?

Ingrid

Update for my Asus Zenfone Z010DA?

@gridette
Sorry, the product model you provided may be wrong.
The model confirmation method can refer to the following.
[Phone] How to find and recognize the ZenFone model name? | Official Support | ASUS GlobalThank you.