Solved! Go to Solution.
Christine_ASUSI tried point 1 for so many but it still didnt work 😞
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage)
2. Camera>Settings (the gear icon at the top row)>Restore defaults
3. Also, please try "the Factory Reset"
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
Christine_ASUSWaaaa so happy 🤗
Thank you for your reply. For point 2, it is because of firmware version difference b/w yours and mine. Please try:
Long press "Camera">App Info>Storage & memory>Clear cache/Clear storage>Disable>Force Stop>Open
If the situation remains the same, please try the Factory Reset.