Sim Card "No Service" Status after the System Update [ZB555KL]

[Jorel]

Basic Information;
Model Name: ASUS_X00PD
Firmware Version: WW_Phone-15.00.2005.120-20200428
Rooted or not: Not Rooted
Frequency of Occurrence: Since the Update of Software
APP Name & APP Version (If your issue relates to the app): It's same sceneraio with safe mode, "no service" status.
I have already tried switching sim cards with different mobile phones and it is working very well and have a good connectivity.

[Christine_ASUS]

Hi aritrakarstbs
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Have you upgrade to the latest version? Which firmware version do you have?
2. Do you mean that you had tried the factory reset?
3. Please try SMMI test 
Calculator> type ".12345+=">SMMI TEST>Single Test>SIMcard Test/SIM Signal Test
If the SMMI test fails, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
4. Furthermore, if the device still has heat zone after updating to the latest version, do the factory reset and upgrade all apps to the latest version, please bring your device to the repair center for further device checking.

[aritrakarstbs]

Christine_ASUS

Hi aritrakarstbs

Thank you for your asking. Kindly provide the information below so that we can better assist you.

1. Have you upgrade to the latest version? Which firmware version do you have?

2. Do you mean that you had tried the factory reset?

3. Please try SMMI test 

Calculator> type ".12345+=">SMMI TEST>Single Test>SIMcard Test/SIM Signal Test

If the SMMI test fails, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

4. Furthermore, if the device still has heat zone after updating to the latest version, do the factory reset and upgrade all apps to the latest version, please bring your device to the repair center for further device checking.

View post

1)Firmware version WW_ZB555KL_15.00.2007.122_20200618
2) Yes I have tried factory reset but it was of no use
3) The SMMI test has failed. I will try to bring the device to the service however if I fail to do so due to lockdown I shall give a call to asus support team

[Christine_ASUS]

Hi aritrakarstbs
Yeah, if any of the SMMI test fails, the device will require a further device checking by Repair Center. As you said, you can try CallUs to contact the local service center. Sorry for any inconvenience it may caused during the pandemic periods. 

[Jorel]

Christine_ASUS

Hi aritrakarstbs

Thank you for your asking. Kindly provide the information below so that we can better assist you.

1. Have you upgrade to the latest version? Which firmware version do you have?

2. Do you mean that you had tried the factory reset?

3. Please try SMMI test 

Calculator> type ".12345+=">SMMI TEST>Single Test>SIMcard Test/SIM Signal Test

If the SMMI test fails, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

4. Furthermore, if the device still has heat zone after updating to the latest version, do the factory reset and upgrade all apps to the latest version, please bring your device to the repair center for further device checking.

View post

After doing SMMI Test in my device, the result says "SIMcardTest is working well"

[Christine_ASUS]

Hi Jorel 
Thank you for your reply. Kindly provide the information below so that we can better assist you.
1. Which carrier in which country are you using. Does the device work with other carrier?
2. What is the result of SMMI test-SIM Signal Test?
3. Which firmware version do you have?
4. Provide me the screenshot of Settings>Connections>Mobile network>Access Point Names>CHT Internet/CHT MMS
5. Provide me the screenshot of Settings>Connections>SIM card