01-08-2021 06:31 AM
01-11-2021 11:31 PM
01-11-2021 11:38 PM
Christine_ASUS1. Dear sir 438 is a beta update please provide a stable updateHi tusharguin29
Because you mentioned that the issue appeared after update to Android 9 V087 in your region (North East?) and you had performed the Factory Reset, can you help me to check:
1. Does the issue remain in Android 10beta? Please backup the data and perform manual update with OTA file WW-17.2017.2012.438. Download the file into the root directory, aka the outermost place, of the internal storage.>Reboot>Tap the system update notification.
#[Zenfone] How to update firmware on my phone?
https://www.asus.com/support/FAQ/1009748/
#ZB601 Firmware Spot
https://www.asus.com/in/Phone/ZenFone-Max-Pro-M1-ZB601KL/HelpDesk_BIOS/
2. Does the issue remain in WW-16.2017.1912.060 or WW-16.2017.2007.084, previous version of V087?
Downgrade the device by Version MaxProM1_downgrade_to_9 file with SDcard.
#Android 10 to Android 9 Guide
https://www.asus.com/support/FAQ/1042349
#ZB601 Firmware Spot
https://www.asus.com/in/Phone/ZenFone-Max-Pro-M1-ZB601KL/HelpDesk_BIOS/
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01-11-2021 11:48 PM
01-11-2021 11:52 PM
Christine_ASUSDear sir i have already update 438 previous week facing same issue and downgrade android 9Hi tusharguin29
As other users reported above that they didn't have the same issue with VI card, please provide me your current testing result in Android 10 beta and Android 9 V60 and V84 for further checking. Thank you.
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01-11-2021 11:57 PM