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Version WW-16.2017.2002.061 upgrade failed

ZT-33a71540
Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone Max Pro M1
Firmware Version: WW-17.2017.1911.407
Rooted or not: No
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I am trying to upgrade firmware to the latest version WW-16.2017.2002.061
1)Copied the firmware zip file to internal storage in the root directory and rebooted the phone. No update file has been detected
2) Copy the firmware zip file to external SD card and boot into recovery and selected the firmware zip file.
It says wrong version of firmware

Has anyone tried upgrading to WW-16.2017.2002.061?
8 REPLIES 8

BlueHunt
Zen Master I
madhav.boddapu@gmail.com

https://zentalk.asus.com/en/discussion/comment/69483#Comment_69483

currently on Firmware Version: WW-17.2017.1911.407


View post
Do you mean that you are on .407 android 10 beta firmware and then you are trying to update to the .061 pie version??

BlueHunt
Zen Master I
madhav.boddapu@gmail.com

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone Max Pro M1
  2. Firmware Version: WW-17.2017.1911.407
  3. Rooted or not: No
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I am trying to upgrade firmware to the latest version WW-16.2017.2002.061

1)Copied the firmware zip file to internal storage in the root directory and rebooted the phone. No update file has been detected

2) Copy the firmware zip file to external SD card and boot into recovery and selected the firmware zip file.

It says wrong version of firmware

Has anyone tried upgrading to WW-16.2017.2002.061?


Version WW-16.2017.2002.061 upgrade failed
You guys seriously need to check the Asus Official Support Page for your own device before going to download and install Beta Version or Other Firmware version and YOU MUST CHECK ALL THE DETAILS PROVIDED IN THE INDIVIDUAL FIRMWARE VERSION AVAILABLE IN THE SUPPORT PAGE.
You said you are on .407 firmware which is the Android 10 beta AOSP version and you tried to install .061 version directly from the .407 beta 10, then it was quite obvious to face such error of failed update man.
There's a DOWNGRADE VERSION AVAILABLE FOR THOSE WHO INSTALLED BETA ROM AND WANT TO DOWNGRADE TO THE PIE VERSION AGAIN. YOU GUYS CANNOT DIRECTLY INSTALL THE .061 FIRMWARE VERSION FROM THE .407 BETA FIRMWARE. JUST GO TO THE SUPPORT PAGE AND DOWNLOAD THE "DOWNGRADE FIRMWARE VERSION" WHICH WOULD TAKE YOU TO THE PIE .059 VERSION FIRST AND THEN YOU CAN DOWNLOAD AND INSTALL THE .061 VERSION. READ THE DESCRIPTION OF THAT DOWNGRADE FIRMWARE VERSION CAREFULLY AND FOLLOW ALL STEPS TO DOWNLOAD AND PROCEED TO DOWNGRADE TO THE PIE .059 VERSION. CHECK MY SCREENSHOT.
2WXARZY699SC.png

Y_ASUS
Zen Master I
Hi all,
If you're on WW-16.2017.2002.061 or WW-16.2017.2004.063, and would like to update to Android 10 WW-17.2017.1911.407, we suggest that you first downgrade to WW-16.2017.1912.060, then you can successfully update to Android 10.
The downgrade file and instructions could be found under "MaxProM1_downgrade_to_9" in the link below.
https://www.asus.com/Phone/ZenFone-Max-Pro-M1/HelpDesk_BIOS/
Thank you and have a nice day 🙂

Y_ASUS
Zen Master I
Hi all,
If you would like to update to Android 10 WW-17.2017.2004.424, you can update from WW-16.2017.2004.063 or WW-17.2017.1911.407.
Thank you and have a nice day 🙂