Hi
parthibanm19Thank you for your reply. Because my device does not encounter the same situation and your device only encounters the issue from time to time, I suggest you to check your device, your earphones, and your signal. If the situation remains the same after performing the Factory Reset, according to what you described, please contact ASUS repair center in the country of your residence for further device checking:
https://www.asus.com/support/Service-Center-All-Countries/If it is impossible to access the service center during Covid-19 period, please try Call us:
https://www.asus.com/support/CallUs