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tampu
Star I
Please tell us some basic information before asking for help:
Model Name: Asus ZB602KL
Firmware Version: QKQ1.WW_Phone-17.2017.2008.432-20200903
Rooted or not: Not Rooted
Frequency of Occurrence: Very Frequency
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I'm having the same problem. what's the solution?

https://zentalk.asus.com/en/discussion/30902/zenfone-max-pro-m1-no-audio-cant-process-videos-cant-ma...
1 REPLY 1

Christine_ASUS
Community Legend II
Hi tampu
The thread you provided has various question, can you just provide your situation to me?
1. Does the issue appear right after any system/apps' download or update?
2. Does the issue persist after performing the Factory Reset?