Zenfone Max Pro M1 No Audio, Cant process Videos, Cant make or receive calls

kunalmandmkunalmandm Level 1
edited November 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone Max Pro M1
  2. Firmware Version: 8.1.0
  3. Rooted or not: Not Rooted
  4. Frequency of Occurrence: Very Frequently
  5. APP Name & APP Version (If your issue relates to the app):Process System isn't responding

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Good Evening,

I'm facing this issue since months and it is bugging me up. My phone freezes before making a call or when receiving one and reboots every single time. Also my phone can't play or process a single video, it just shows the template and the pause button.No audio as well. Tried with earphones, both wired and wireless. Except all this the phone works exceptionally well. It doesn't hang anywhere else. Works smoothly. Fingerprint and camera works. No video recording.

Only on google chrome's Youtube site, i can play videos, but without audio. Else where like FB, Whatsapp, Youtube app and Insta, only photos load up. Not even a single video.

I didn't drop it nor put it in water. I mean no physical Damages. Games like PUBG work flawlessly, just no audio.

I have tried upgrading, downgrading, full phone system wipe and reflash. It comes back to the same position. Gave it to the service centre, it came back today with no solution. Please guide me.

I,m attaching the bug report. Please look up into this.


This discussion has been closed.