Hi there, kindly share with us the firmware version of your device.
we'd also request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue
factory reset your phone after taking a full backup :
https://www.asus.com/support/FAQ/1006346/