[Max Pro M1 ZB602KL] (A10 V424) Bass Disappear/PUBG HD/Call of Duty HD

[uspenskiy_ua]

Please tell us some basic information before asking for help:
Model Name:ZB602KL
Firmware Version:QKQ1.WW_Phone-17.2017.1911.407-20191223
Rooted or not:No
Frequency of Occurrence:Constant
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hi,
I would like to report a bug that removes bass from sound. Steps to reproduce it:
Every time i reboot phone and instantly (as fast as i can) start playing music - sound quality is perfect with full bass. After approximately five seconds of playing music - bass suddenly disappears, sound quality drops. Moreover it behaves the same for both bluetooth and jack audio.
It seems as if some additional equalizer settings are applied later in boot process - but i don't have any equalizer app installed on my phone.
Steps i took to resolve the issue:
Reset app settings
Tried safe mode - but there is no music player so doesn't count
Reset to factory settings
Therefore I would like to record and submit logs from my phone and fill a bug - can you please advise how can i do that.
Thank you in advance for your help.

[viraj65_dey]

uspenskiy.ua

Please tell us some basic information before asking for help:

1. Model Name:ZB602KL
2. Firmware Version:QKQ1.WW_Phone-17.2017.1911.407-20191223
3. Rooted or not:No
4. Frequency of Occurrence:Constant
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hi,

I would like to report a bug that removes bass from sound. Steps to reproduce it:

Every time i reboot phone and instantly (as fast as i can) start playing music - sound quality is perfect with full bass. After approximately five seconds of playing music - bass suddenly disappears, sound quality drops. Moreover it behaves the same for both bluetooth and jack audio.

It seems as if some additional equalizer settings are applied later in boot process - but i don't have any equalizer app installed on my phone.

Steps i took to resolve the issue:

1. Reset app settings
2. Tried safe mode - but there is no music player so doesn't count
3. Reset to factory settings

Therefore I would like to record and submit logs from my phone and fill a bug - can you please advise how can i do that.

Thank you in advance for your help.

[Max Pro M1 ZB602KL] (A10 V424) Bass Disappear/PUBG HD/Call of Duty HD

The same is happening with me after I have updated to 429 version, Please help and provide if anybody has any solution.

[Christine_ASUS]

Dear friends
The issue of PUBG HD and Bass Sound has been solved with the latest version WW-17.2017.2006.429, which is now on our official website, please check your phone Settings>System>System update, or visit our website for manual update
https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB602KL)/HelpDesk_BIOS/
#Update Guide
https://www.asus.com/support/FAQ/1009748/

If you have any further queries of V429, kindly open a new thread:
[ZB602KL] (A10 V429) Issue Name

[viraj65_dey]

Christine, the opposite has happened my sound problem started by upgrading to the latest firmware(429).
Please Help and see to this.........Viraj Dey

[Vidit]

Same here poor audio quality after android 10 latest firmware(429). No base in headphone

[Christine_ASUS]

Hi Vidit
Does the bass issue remain the same in headphone(cable or bluetooth) or speaker? After making a call, does the issue remain the same?

Hi Viraj Dey
Thank you for your asking. Do you mean that your issue appears after the upgrade from V424 to V429? If so, please check on SMMI test: Calculator> type ".12345+=">SMMI TEST>Single Test>Speaker Test/Receiver Test/Headset Test
If any of the SMMI test fails, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs