M2 Camera black screen.

[Soumyadityas]

I have a Zenfone Max Pro M2. Since a long time (Feb/March) my front camera has not been working. It shows a black screen with all the options. Also since May, the back camera has been having the same issue. It turns on sometime, but with a lot of freezing. Sometimes there's an error message, "open camera error id=0." Can someone please help?

[victor010]

1. Check your phone for latest software version.
2. Go to Camera settings & try changing focus mode
3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App
4. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
5. If still you face the issue factory reset your phone after taking a full backup.
6. Last option would be to visit the service centre to have
a check. Locate here: https://www.asus.com/in/support/Service-Center/India