[M1] when I'm updating my phone android 10 beta 3 my phone mic does not work properly sometimes

[haribabu]

mic not working properly

[Christine_ASUS · Accepted solution]

Hi haribabu9533
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Does the issue appear right after the system update?
2. Does the mic issue appear with Calling or any specific apps?
3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
4. Also, please try "the Factory Reset" 
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

[haribabu]

I'm trying these two methods but same problem again 1. Does the issue appear right after the system update? YES

[Christine_ASUS]

Hi haribabu
1. Does the mic issue appear with Calling or any specific apps?
2. Please check on SMMI test 
Calculator> type ".12345+=">SMMI TEST>Single Test>BoardMic Test/BoardMic2 Test
If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

[haribabu]

1. Does the mic issue appear with Calling or any specific apps? MIC APPEAR ONLY WITH NORMAL CALL
When call through whatsApp mic working, But only normal call mic not working properly.
Calculator> type ".12345+=">SMMI TEST>Single Test>BoardMic Test/BoardMic2 Test SURE