(M1) slow charging and hot even when idle

[fatkhur_roziq90]

Please tell us some basic information before asking for help:
Model Name: max pro m1
Firmware Version: .438
Rooted or not: NO
Frequency of Occurrence: DAILY
APP Name & APP Version (If your issue relates to the app): -
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Need some help here, nowadays my phone is charging so slowly i mean really slow. Usually It need 2-3.5 hours to take it fully charged but now charged it barely got 30-ish% for the same amount of time. Charging at 0% (off) for more than 6 hours charged about 97-99%, can't reach 100% now. Also it seems like the battery draining faster, I used to read ebook on my phone for 1-2 hours takes about ~15% and now it takes about 25%. Even when idle it feels draining faster and the temp about 41-44°C.
The charging current most of the time about 250-470 mA, sometimes about 550-700mA and even when it reach 1000mA the charging still slow.
Few things I tried:
1. Try other charger and cables : no changes
2. Try charging in safe mode : it looks charging normally
3. Try charging in normal mode with wifi turned off and airplane turn on: little bit normally but still slow
4. Try another at another wall socket: no changes
5. Uninstalled some app: not much changing in the charging but the temp isn't raising.
6. Cleaning the charging port: help charging a little bit.
Another thing is the hot temperature mostly at the middle of the back cover, it also feels like there's a little bulge in the back and left side of the screen. There's a little light leaking from the left side of the screen but the right side is tight no light leaking occur.
So can anyone help me what seems to be the problems? Is it the battery or the charging port? Do i need to replace the battery or the charging port?

[Roystoys]

fatkhur.roziq90

Please tell us some basic information before asking for help:

1. Model Name: max pro m1
2. Firmware Version: .438
3. Rooted or not: NO
4. Frequency of Occurrence: DAILY
5. APP Name & APP Version (If your issue relates to the app): -

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Need some help here, nowadays my phone is charging so slowly i mean really slow. Usually It need 2-3.5 hours to take it fully charged but now charged it barely got 30-ish% for the same amount of time. Charging at 0% (off) for more than 6 hours charged about 97-99%, can't reach 100% now. Also it seems like the battery draining faster, I used to read ebook on my phone for 1-2 hours takes about ~15% and now it takes about 25%. Even when idle it feels draining faster and the temp about 41-44°C.

The charging current most of the time about 250-470 mA, sometimes about 550-700mA and even when it reach 1000mA the charging still slow.

Few things I tried:

1. Try other charger and cables : no changes

2. Try charging in safe mode : it looks charging normally

3. Try charging in normal mode with wifi turned off and airplane turn on: little bit normally but still slow

4. Try another at another wall socket: no changes

5. Uninstalled some app: not much changing in the charging but the temp isn't raising.

6. Cleaning the charging port: help charging a little bit.

Another thing is the hot temperature mostly at the middle of the back cover, it also feels like there's a little bulge in the back and left side of the screen. There's a little light leaking from the left side of the screen but the right side is tight no light leaking occur.

So can anyone help me what seems to be the problems? Is it the battery or the charging port? Do i need to replace the battery or the charging port?

(M1) slow charging and hot even when idle

Change your battery asap ,, A LITTLE BULGE,, there's no such thing . If your battery is bloating/ bulging it is stuffed change it before you need to go phone shopping!!

[fatkhur_roziq90]

Roystoys

https://zentalk.asus.com/en/discussion/48794/m1-slow-charging-and-hot-even-when-idle

Change your battery asap ,, A LITTLE BULGE,, there's no such thing . If your battery is bloating/ bulging it is stuffed change it before you need to go phone shopping!!

View post

So the problems is the battery right? Battery replacement will fix the problems.

[Christine_ASUS]

Hi fatkhur.roziq90
Thank you for your asking.
When you mentioned that the device seemed to be charged normally in safe mode, I have some concern about software trigger like third party app disturbance. However, the bulge in the back may indicates swelling battery. After using a battery for some time, under some conditions it will have a degree of swelling. Although it will not create safety issues, please bring the device to the nearest repair center for further battery checking asap.
https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try CallUs: https://www.asus.com/support/CallUs
Please backup before you submit the device to the repair center
https://www.asus.com/support/FAQ/1036182/
Cheers.

[fatkhur_roziq90]

Christine_ASUS

Hi fatkhur.roziq90

Thank you for your asking.

When you mentioned that the device seemed to be charged normally in safe mode, I have some concern about software trigger like third party app disturbance. However, the bulge in the back may indicates swelling battery. After using a battery for some time, under some conditions it will have a degree of swelling. Although it will not create safety issues, please bring the device to the nearest repair center for further battery checking asap.

https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try CallUs: https://www.asus.com/support/CallUs

Please backup before you submit the device to the repair center

https://www.asus.com/support/FAQ/1036182/

Cheers.

View post

Ok thank you.
What kinds of third party that can caused that disturbance? Is there any kind of apps that i have to careful with?