Charging problem

[renzovillarias]

Hello my phone suddenly wont charge and only charges when the phone is off but when it is on it wont charge at all. Need help.

[Christine_ASUS]

Hi renzovillarias
Thank you for your asking. Kindly try some at-home troubleshooting tips below:
1. Please change another cable or adapter.
2. Does the issue appear right after any system/apps' download or update?
Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check any disturbance from installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.youtube.com/watch?v=Q5AJ4kNGCFs
3. How long has the battery been used?
4. Also, please try "the Factory Reset", does the issue remain the same?  
Settings>System>Advanced>Reset options>Erase all data(factory reset)
**Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
https://www.asus.com/support/FAQ/1036182/

[B49_Aditya_Shen]

Can I charge my Max pro M1 with 5v 3A charger. Would there be any problem.