List Of Bugs In Asus Zenfone Max Pro M1 | .429 Beta 3 Update

[zamakiyakishan]

Model : Asus Zenfone Max Pro M1
: ZB601KL

Build Number-
(QKQ1.WW_Phone-17.2017.2006.429-20200614)
1) Sound quality through earphones is still weird. (No bass effect)
2) Setting suggestion is not removable. {E.g-Turn On You Data }
3) Huge gap in navigation button while using android 10 special gesture navigation
4) Google search widget is not removable.
5) Charging vibration is too loud.
6) No option to desable vibration when unlock with fingerprint.(when fingerprint rejected its vibration is GOOD and Natural but when fingerprint accepts its vibrate like android 9 charge connect vibration and no option to desable it)
7) Discharge in idle mode.
😎 Something app menu blank
9) In dark mode ,white background in Setting search
10) When call from another phone, its showing call notification after 4 seconds,and then asus rings for only 2 second.(during total 6 second of ringing)
11) Some Time Device Heat Issue
12) Front Camera To Much Poor Results
*battery*
When Charging
15%-40% =200mA-400mA
40%-50% =1600mA
50%-70% =1400mA
70%-90% =1000mA
90%-95% =400mA(showing Rapidly charging)
95%-100% =300mA-400mA (Not rapidly, Normal charging)
13. Heating Issue while Charging (From Original Charger)
14. At time of incoming calls sound quality is poor and no notification sound on time of notification only they vibrate
15. Missing feature of screen colour in display settings.
16. Navigation Buttons stop responding some time.
17. These issues is in stable also screen stop responding many time. Touch response not work properly.
18. Manly please add WiFi calling feature.
19. Camera quality of front is too much poor than older version of camera app.

[#2]

Charging is very slow

[Y_ASUS]

Hi zamakiyakishan,
1) Sound quality through earphones is still weird. (No bass effect)
We've checked with relevant teams about this behavior. In the meantime, if this behavior affects your normal use, you may choose to downgrade to Android 9. You can find the file and instructions under "Version MaxProM1_downgrade_to_9" from our support site: https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB601KL)/HelpDesk_BIOS/

2) Setting suggestion is not removable. {E.g-Turn On You Data }
Regarding the inability to remove the recommended Settings, after investigation, the Android 10 platform AOSP system does not provide a removal solution. In order to maintain the stability of ZenFone Max Pro M1 in Android 10, we will continue to provide the recommended Settings. If you have already performed the recommended settings, we suggest that users ignore them and we apologize for the confusion.

3) Huge gap in navigation button while using android 10 special gesture navigation
The black area when using gesture navigation on third party apps is expected behavior of Android 10.
Thanks for your understanding.

4) Google search widget is not removable.
Google search bar on home screen has been confirmed to be the Android 10 AOSP system original design. To ensure system performance and stability, we will keep maintaining Google AOSP system design settings synchronously on ZenFone Max Pro M1.
Sorry for any inconvenience and we appreciate your support for ASUS products.

5) Charging vibration is too loud.
You can choose to disable the charging vibration in Settings -> Sound -> Advanced -> Charging sounds and vibration

6) No option to desable vibration when unlock with fingerprint.(when fingerprint rejected its vibration is GOOD and Natural but when fingerprint accepts its vibrate like android 9 charge connect vibration and no option to desable it)
ZenFone vibrating when executing fingerprint unlock, either correct or incorrect, is a default behavior of Andriod 10 ASOP system.
To preserve system performance and stability, we would keep ZenFone Max Pro M1's current main functions to align with the AOSP system.
We apologize for any inconvenience caused and your valuable advice will be included in future design and optimization considerations. Thank you.

7) Discharge in idle mode.
After upgrading to Android 10, there will be new optimizations to enhance system performance (e.g. touch booster,...), and the chemical properties of Lithium ions may cause the battery capacity to decrease gradually over one year of use. Therefore, the current experience may not be the same as your previous experience. If the current experience is affecting your normal use, we would suggest that users downgrade to Android 9. You may also visit the service center to check the battery health (life cycle remain) and make sure if a new battery replacement is needed for your device when it is over one year of use.
Thanks for your understanding and support for ASUS products. 

😎 Something app menu blank
Could you tell us which app/ app version/ Google Play store link?
Could you show us a screenshot of the behavior?

9) In dark mode ,white background in Setting search
Sorry, we're afraid we aren't sure of the behavior you're referring to. Could you show us a screenshot of the behavior?

10) When call from another phone, its showing call notification after 4 seconds,and then asus rings for only 2 second.(during total 6 second of ringing)
Do you mean after the call is made, ZB601KL waits for 4 secs for the ring? Could you tell us what you mean by rings for only 2 secs? If possible, could you show us a short video? Does it appear when receiving a call from different persons?

11) Some Time Device Heat Issue
13. Heating Issue while Charging (From Original Charger)
About overheat device heating issue in regular use, we suggest that you avoid running apps that may use much memory for a long time, for example, 3D games and video.
Also, it's recommended that do not use your phone/tablet while it is charging.
Please also try removing the background apps in recent app list, and check again.
Please also check if this behavior appears in safe mode: https://www.asus.com/support/FAQ/1005163/
For more information on improving the overheating behavior: https://www.asus.com/support/FAQ/1011555/
If the problem still appears, please tell us:
Which zone is heating up (back/upper/middle/lower)
The app/ app version you're using
Were you using the app and charging at the same time? Or only charging? Only using the app?
How much is the ambient temperature when this appears
About how much is the temperature of the phone

12) Front Camera To Much Poor Results
19. Camera quality of front is too much poor than older version of camera app.
Please try clearing cache & storage of your camera and check again. 
If behavior still appears, please tell us your camera version and show us an original photo of this problem. 
Please also provide us the information as below:
The ambient brightness, which camera mode, what camera settings( Screenshot the preview before you take the picture. Also, access the camera settings by tapping the upper right three dots and screenshot this page.)

*battery*
-> We'll check on this behavior and keep you updated.

14. At time of incoming calls sound quality is poor and no notification sound on time of notification only they vibrate
Do you mean when you hear others from your side the quality sounds poor?
What kind of notification is missing? Have you enabled the notification sound?

15. Missing feature of screen colour in display settings.
What kind of color setting are you looking for?
You can enable system color in developer options > accent color
How to enable developer options: https://www.asus.com/support/FAQ/1009474/

16. Navigation Buttons stop responding some time.
Is your naviagation button type 3 button navigation? Does it stop responding after any specific scenario?

17. These issues is in stable also screen stop responding many time. Touch response not work properly.
Please refer to this article to troubleshoot the problem: https://www.asus.com/support/FAQ/1037600

18. Manly please add WiFi calling feature.
WiFi calling compatibility varies by country and operator. If WiFi calling is not supported on your device, it may be that your operator's WiFi calling is not compatible with ZB601KL.

[zamakiyakishan]

Y_ASUS

Hi zamakiyakishan,

1) Sound quality through earphones is still weird. (No bass effect)

We've checked with relevant teams about this behavior. In the meantime, if this behavior affects your normal use, you may choose to downgrade to Android 9. You can find the file and instructions under "Version MaxProM1_downgrade_to_9" from our support site: https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB601KL)/HelpDesk_BIOS/

2) Setting suggestion is not removable. {E.g-Turn On You Data }

Regarding the inability to remove the recommended Settings, after investigation, the Android 10 platform AOSP system does not provide a removal solution. In order to maintain the stability of ZenFone Max Pro M1 in Android 10, we will continue to provide the recommended Settings. If you have already performed the recommended settings, we suggest that users ignore them and we apologize for the confusion.

3) Huge gap in navigation button while using android 10 special gesture navigation

The black area when using gesture navigation on third party apps is expected behavior of Android 10.

Thanks for your understanding.

4) Google search widget is not removable.

Google search bar on home screen has been confirmed to be the Android 10 AOSP system original design. To ensure system performance and stability, we will keep maintaining Google AOSP system design settings synchronously on ZenFone Max Pro M1.

Sorry for any inconvenience and we appreciate your support for ASUS products.

5) Charging vibration is too loud.

You can choose to disable the charging vibration in Settings -> Sound -> Advanced -> Charging sounds and vibration

6) No option to desable vibration when unlock with fingerprint.(when fingerprint rejected its vibration is GOOD and Natural but when fingerprint accepts its vibrate like android 9 charge connect vibration and no option to desable it)

ZenFone vibrating when executing fingerprint unlock, either correct or incorrect, is a default behavior of Andriod 10 ASOP system.

To preserve system performance and stability, we would keep ZenFone Max Pro M1's current main functions to align with the AOSP system.

We apologize for any inconvenience caused and your valuable advice will be included in future design and optimization considerations. Thank you.

7) Discharge in idle mode.

After upgrading to Android 10, there will be new optimizations to enhance system performance (e.g. touch booster,...), and the chemical properties of Lithium ions may cause the battery capacity to decrease gradually over one year of use. Therefore, the current experience may not be the same as your previous experience. If the current experience is affecting your normal use, we would suggest that users downgrade to Android 9. You may also visit the service center to check the battery health (life cycle remain) and make sure if a new battery replacement is needed for your device when it is over one year of use.

Thanks for your understanding and support for ASUS products. 

😎 Something app menu blank

Could you tell us which app/ app version/ Google Play store link?

Could you show us a screenshot of the behavior?

9) In dark mode ,white background in Setting search

Sorry, we're afraid we aren't sure of the behavior you're referring to. Could you show us a screenshot of the behavior?

10) When call from another phone, its showing call notification after 4 seconds,and then asus rings for only 2 second.(during total 6 second of ringing)

Do you mean after the call is made, ZB601KL waits for 4 secs for the ring? Could you tell us what you mean by rings for only 2 secs? If possible, could you show us a short video? Does it appear when receiving a call from different persons?

11) Some Time Device Heat Issue

13. Heating Issue while Charging (From Original Charger)

About overheat device heating issue in regular use, we suggest that you avoid running apps that may use much memory for a long time, for example, 3D games and video.

Also, it's recommended that do not use your phone/tablet while it is charging.

Please also try removing the background apps in recent app list, and check again.

Please also check if this behavior appears in safe mode: https://www.asus.com/support/FAQ/1005163/

For more information on improving the overheating behavior: https://www.asus.com/support/FAQ/1011555/

If the problem still appears, please tell us:

Which zone is heating up (back/upper/middle/lower)

The app/ app version you're using

Were you using the app and charging at the same time? Or only charging? Only using the app?

How much is the ambient temperature when this appears

About how much is the temperature of the phone

12) Front Camera To Much Poor Results

19. Camera quality of front is too much poor than older version of camera app.

Please try clearing cache & storage of your camera and check again. 

If behavior still appears, please tell us your camera version and show us an original photo of this problem. 

Please also provide us the information as below:

The ambient brightness, which camera mode, what camera settings( Screenshot the preview before you take the picture. Also, access the camera settings by tapping the upper right three dots and screenshot this page.)

*battery*

-> We'll check on this behavior and keep you updated.

14. At time of incoming calls sound quality is poor and no notification sound on time of notification only they vibrate

Do you mean when you hear others from your side the quality sounds poor?

What kind of notification is missing? Have you enabled the notification sound?

15. Missing feature of screen colour in display settings.

What kind of color setting are you looking for?

You can enable system color in developer options > accent color

How to enable developer options: https://www.asus.com/support/FAQ/1009474/

16. Navigation Buttons stop responding some time.

Is your naviagation button type 3 button navigation? Does it stop responding after any specific scenario?

17. These issues is in stable also screen stop responding many time. Touch response not work properly.

Please refer to this article to troubleshoot the problem: https://www.asus.com/support/FAQ/1037600

18. Manly please add WiFi calling feature.

WiFi calling compatibility varies by country and operator. If WiFi calling is not supported on your device, it may be that your operator's WiFi calling is not compatible with ZB601KL.

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17. See Video
After This See My Profile And Discuss Related To 1. Ui And 2. Asus Buggy Software Update This Two Discuss See You Device Image Completely. And What Step I did To Solve the issue You Know On that But till Issue Arises.

[Y_ASUS]

Hi zamakiyakishan,
Thanks for your reply.
When does this behavior appear more often? Does it appear after performing any specific actions?
Did this appear in previous versions? Which firmware version was it? 🙂