Installing Phone software using Laptop

[gkarun]

Please tell us some basic information before asking for help:
Model Name: ASUS_X01BDA
Firmware Version:PKQ1.WW_Phone-16.2017.1905.065-20190507
Rooted or not: No
Frequency of Occurrence: Consistent
APP Name & APP Version (If your issue relates to the app): Android 9
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I am using Max Pro M2 phone. I have visited authorized service center for a repair and they need to reinstall Phone software (Android 9). Post the service, all the FOTA updates to my phone fails with error like "update failed and reverted back to earlier version". I have also followed following manual installation steps suggested by Asus support including factory reset.
Download the update from Asus website and place it in phone root folder.
Restart the phone to get the update popup.
When I proceed with update, it fails again with same error.
Error is very generic says, update failed and reverted back to earlier version.
Since the service center is far from my residence, I am looking at doing a fresh installation on my own. Could you please suggest authorized tools to be installed on my laptop to perform this installation on my own? My phone is out of warranty and I am happy to try this on my own risk.

[RadeonPS]

gkarun

Please tell us some basic information before asking for help:

1. Model Name: ASUS_X01BDA
2. Firmware Version:PKQ1.WW_Phone-16.2017.1905.065-20190507
3. Rooted or not: No
4. Frequency of Occurrence: Consistent
5. APP Name & APP Version (If your issue relates to the app): Android 9

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I am using Max Pro M2 phone. I have visited authorized service center for a repair and they need to reinstall Phone software (Android 9). Post the service, all the FOTA updates to my phone fails with error like "update failed and reverted back to earlier version". I have also followed following manual installation steps suggested by Asus support including factory reset.

1. Download the update from Asus website and place it in phone root folder.
2. Restart the phone to get the update popup.
3. When I proceed with update, it fails again with same error.
4. Error is very generic says, update failed and reverted back to earlier version.

Since the service center is far from my residence, I am looking at doing a fresh installation on my own. Could you please suggest authorized tools to be installed on my laptop to perform this installation on my own? My phone is out of warranty and I am happy to try this on my own risk.

Installing Phone software using Laptop

Which update did you download manually?

[RadeonPS]

gkarun

Please tell us some basic information before asking for help:

1. Model Name: ASUS_X01BDA
2. Firmware Version:PKQ1.WW_Phone-16.2017.1905.065-20190507
3. Rooted or not: No
4. Frequency of Occurrence: Consistent
5. APP Name & APP Version (If your issue relates to the app): Android 9

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I am using Max Pro M2 phone. I have visited authorized service center for a repair and they need to reinstall Phone software (Android 9). Post the service, all the FOTA updates to my phone fails with error like "update failed and reverted back to earlier version". I have also followed following manual installation steps suggested by Asus support including factory reset.

1. Download the update from Asus website and place it in phone root folder.
2. Restart the phone to get the update popup.
3. When I proceed with update, it fails again with same error.
4. Error is very generic says, update failed and reverted back to earlier version.

Since the service center is far from my residence, I am looking at doing a fresh installation on my own. Could you please suggest authorized tools to be installed on my laptop to perform this installation on my own? My phone is out of warranty and I am happy to try this on my own risk.

Installing Phone software using Laptop

Try the updates in this order
1.https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB631KL/UL-ASUS_X01BD-WW-16.2017.1905.065-user.zip
2.https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB631KL/UL-ASUS_X01BD-WW-16.2017.1906.067-user.zip
3.https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB631KL/UL-ASUS_X01BD-WW-16.2017.1908.070-user.zip
4.https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB631KL/UL-ASUS_X01BD-WW-16.2017.1910.071-user.zip
5.https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB631KL/UL-ASUS_X01BD-WW-16.2017.1912.072-user.zip
6.https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB631KL/UL-ASUS_X01BD-WW-16.2017.2002.073-user.zip
7.https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB631KL/UL-ASUS_X01BD-WW-16.2017.2004.075-user.zip

[BlueHunt]

As @Anandu mentioned above, you need to download the .067 Firmware version since your current Firmware version is .065.
Just copy the Download link he has mentioned for .067 Version and once Download is complete, place the zip file into the root directory of your internal storage. Disconnect the usb cable and installation notification should pop up. Hit install there after.

[victor010]

Hi there, you may click on the following link to download update manually, request you to read the instructions before upgrading and take a full backup of the device before. Click here: https://www.asus.com/in/Phone/Zenfone-Max-Pro-M2-ZB630KL/HelpDesk_BIOS/

Kindly click on the following link and follow the instructions to update manually. Click here: https://www.asus.com/support/faq/1009748