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Google told me to ask Asus

Rising Star II
Please tell us some basic information before asking for help:
Model Name: 601kl
Firmware Version: A10 ver 438
Rooted or not: never rooted
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app): Google play store
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
My device is not certified.. when i check Google provided information about device certification, Google told me to ask device certification questions to device manufacturer..which is Asus..
So i am asking again, why my device is not certified.. and this time don't remain silent.
Google told me to ask .. Here is a screenshot attached below for proof.. now see this and tell me.. why this unrooted device is not certified.
I am asking for a fully tested certified device.


Rising Star II
Can you guide me how to unlock bootloader . I am on android 10 beta 5 update. 1week ago I tried hard to unlock . Tried from youtube tutorials and xda forms but unable to do. When I click on unclock tool my phone just restart and nothing happens. And my phone shows csc recovery mode instead of recovery mode. Then I also downgrade to pie 060 and tried theirs official app to unlock bootloader but app also crash. Please guide me anyone.