11-18-2020 06:54 AM
11-30-2020 11:49 PM
Christine_ASUSThank you for your asking. MusicFX is a system app of Max Pro Series, and the situation does not appear in my device. Kindly provide the information below so that we can better assist you.
1. Does the issue appear right after any system/apps' download or update?
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
3. Also, please try "the Factory Reset"
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
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11-30-2020 11:51 PM
Christine_ASUSI have PM U the videoThank you for your asking. MusicFX is a system app of Max Pro Series, and the situation does not appear in my device. Kindly provide the information below so that we can better assist you.
1. Does the issue appear right after any system/apps' download or update?
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
3. Also, please try "the Factory Reset"
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
View post
12-01-2020 12:26 AM
12-01-2020 04:33 AM
Christine_ASUSHave you ever sent your device to the repair center for device checking?
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abhaykrishnan02I bought my MPM2 last year in October from Amazon,it was a renewed product so previous user has already installed A9 after i have never given my phone for repairinghttps://zentalk.asus.com/en/discussion/comment/136683#Comment_136683
Please fix random shutdown
There was abnormal bateery drain during shutdow
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12-02-2020 11:00 AM
abhaykrishnan02https://zentalk.asus.com/en/discussion/comment/136714#Comment_136714
https://zentalk.asus.com/en/discussion/comment/136696#Comment_136696
I bought my MPM2 last year in October from Amazon,it was a renewed product so previous user has already installed A9 after i have never given my phone for repairing
When i was on A9 sometimes my device was restarting automatically
But in A10 after automatic shutdown its not restarting automatically and its not starting normally either i have to wait 3 to 4 minutes or i have to restart my device from recovery mode
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abhaykrishnan02Option1. Flash ROM from Service Centrehttps://zentalk.asus.com/en/discussion/comment/136714#Comment_136714
https://zentalk.asus.com/en/discussion/comment/136696#Comment_136696
I bought my MPM2 last year in October from Amazon,it was a renewed product so previous user has already installed A9 after i have never given my phone for repairing
When i was on A9 sometimes my device was restarting automatically
But in A10 after automatic shutdown its not restarting automatically and its not starting normally either i have to wait 3 to 4 minutes or i have to restart my device from recovery mode
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abhaykrishnan02This is bad.https://zentalk.asus.com/en/discussion/comment/135835#Comment_135835
Yes i looses network 5 to 6 times with half an hour before shutdown
After shutdown device didn't restarted automatically,even after pressing power button it was not starting
Then i entered recovery mode from there i restarted my device
Because of this abnormal shutdown i loosed my monthly online test
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