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Bug report

Star I
Please tell us some basic information before asking for help:
Model Name: asus zenfone max pro m2
Firmware Version: QKQ1.WW_Phone-17.2018.2007.428-20200903
Rooted or not: not
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app): can't use 'share' fiture and bass voice if i use bluetooth headset (tws) is lost (nothiing)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
After update newest firmware,this phone have bug:
1. Can't share anything with 'share' fitur
2. Lost bass voice in bluetooth headset,
Please fix this bugs as soon as posible, coz this is important fiture

Community Legend II
Hi bulanjanu3011
Thank you for your asking.
1. Can't share anything with 'share' fitur
Can you provide me the video or elaborate more about the issue?

2. Lost bass voice in bluetooth headset
The issue of MPM2 A10 V428 sound is now under investigation. Please refer to the link below for further checking to avoid overlapping thread.

Star I
Bass voice lost in my home theatre & bluetooth headset

Community Legend II
Hi ak9998345524
The issue of MPM2 bass is now under investigation, please refer to the link below to avoid overlapping information



I have updated my Max pro M2 to 17.2018.2007.428.


  1. Low volume through speaker and earpiece while calling. (speaker compared to Pie)
  2. Low volume through speaker while playing music.
  3. No bass through earphones. (tried max pro m1 bug fix method, it improved sound quality. still bass is very low compared
  4. to pie build).
  5. mobile network icon is missing. (screenshot 1 below)
  6. Huge chin (Navbar) with A10 gestures. (Screenshot 2 above)

*Sound Issue*Max pro M2 A10 V428 September Update