Please tell us some basic information before asking for help: Model Name:ZB630KL Firmware Version:Latest .73 Rooted or not:Not Rooted Frequency of Occurrence:From sunday onwards APP Name & APP Version (If your issue relates to the app): In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. ======================================== well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it
Thank you ASUS India I got my swapped handset of Asus Zenfone Max Pro M2 (Swap handset Device is totally new) against Hang on Asus logo after .073 March OTA firmware update. It took more than 3 months to replace the device which is too much frustrating. I got only the device, no ther accessories or the Box.
Hope other users who are facing this same problem may get their handset repair asap.