Asus Zenfone Max Pro M2 stuck on asus logo suddenly

[patssushil]

Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it

[bhanu]

sadashiv

https://zentalk.asus.com/en/discussion/comment/92218#Comment_92218

I called customer care in front of them and handover. They talked and accepted my phone without any mail.. they might have sent separately.

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OK bro thanks but inform once your product get done and you get any job sheet...... please infrom bro and you talk with normal customer care or technical department....

[sadashiv]

bhanu

https://zentalk.asus.com/en/discussion/comment/92235#Comment_92235

OK bro thanks but inform once your product get done and you get any job sheet...... please infrom bro and you talk with normal customer care or technical department....

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Yes I got job sheet and they told me to call to the number provided to check the status. I called today many times but it's switched off.
I also got call from Asus call center and they told me that, they will follow up with them and get back by Monday.
I will try to visit service center on Monday.

Attached is the mail confirmation.


I talked to call centers team only and mail chain with rc_india team.. they intern talk to development team to confirm whether this issue happened due to software update or not.

[ssaha255]

r4rajneesh64

I recieved a new headset ,yipeee thank you Asus for cooperating with us ..

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Can you call me bro ... I'm also getting my phone replaced...i just want to know more information from you.
This is my phone number 7003991025 or whatsapp me here 9874325967

[abhaykrishnan02]

Bhai agar tumhare pas pc hai yo ek bar rom install kar lo

[abhaykrishnan02]

Tech_Talk

https://zentalk.asus.com/en/discussion/comment/70878#Comment_70878

Usually when this kinda issue happens, you can't get into the Recovery Menu to perform the "Wipe Data/Factory Reset" operation. It would just stuck at the Asus logo screen. This issue can only be fixed by re-writing the ROM with the factory Firmware version which only can be done in the Authorized Service Centers. You have to wait till lockdown is lifted. Its unfortunate for all of you who are facing this issue all of a sudden.

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It can be done by own self i have tried in lava x41 plus