Asus Zenfone Max Pro M2 stuck on asus logo suddenly

[patssushil]

Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it

[naveenjangir]

Kuba

Hey, I have the same problem, but apparently I am able to power on my phone by clicking a lot in buttons. If I downgrade the update 0.73 to this before or upgrade will this error go away? If yes, how can I sadely downgrade it then?

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Which all lot of buttons you are using to switch on the Device, Please share with all of us

[chouhan]

Kuba

Hey, I have the same problem, but apparently I am able to power on my phone by clicking a lot in buttons. If I downgrade the update 0.73 to this before or upgrade will this error go away? If yes, how can I sadely downgrade it then?

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You cannot do anything because the real fact is even Asus authorized Service center cannot make it switched on or put a new software, the reason is phone motherboard is damaged (reason given by authorized service center) after that specific update, if you go to service center, you can discuss with asus authorized service center engineer, he will clearly ask you to replace motherboard because no other way left.
You can scroll up and check this zentalk page, one affected user @abcd1234 posted his phone inspection job sheet which he got from Auth. service center and quotation for motherboard charges.
If you are able to completely switch on your phone as usual thn you are lucky, you can install stable update rolled out by Asus.

[Kuba]

Actually everything is working fine, except the power button, whenever I touch it phone shut downs and the error starts again.
I have done it actually by mistake but later I found out exactly how to unlock it. When you see the android logo (this before ASUS logo) you need to multiply click fast all buttons- Volume up and down and power, then phone will shut down without showing ASUS logo. If it does, doesn't click anything. It will power on by itself and then you can unlock it by PIN or whatever you have, but remember that clicking power button no matter if u want to lock/unlock or make screenshot phone will shutdown again and again android and ASUS logo will show constantly. So I recommend use 2 click gesture to unlock/lock phone.
Maybe updating it or downgrading will remove this bug? I havent tried yet but if you would do it and its working please write it here, cause it's irritating to can't make a screenshot.

[Nilesh13]

chouhan

https://zentalk.asus.com/en/discussion/comment/88046#Comment_88046

That means your device is not approved, my device approved and accepted by Asus HQ they given me written confirmation.

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Actually in the mail it is not mentioned any thing about HQ but it was mentioned that my defective device would be swapped but service center guys didn't know about it so he told me that lets wait for the confirmation from the higher authority, he has mailed them and I am awaiting reply

[Abhijith_s]

   I bought my ASUS Zenfone Max pro M2 on 23 december 2018 . It was working very fine till the FOTA update 073 that rolled over april,After the update few day later my asus zenfone max pro m2 is stuck on Asus logo 

        I tried every thing i was only able to take the phone cms boot loader,So i visited the asus service center for the rectification .But they said u have to replace phone mother board which almost cost as much as new phone.

      Then i was able to notice there was lot of handsets which produced same issue as mine,which i was able to gather information from asus logo issue is caused after FOTA update 073,