Christine_ASUSHere the videos for the first question (sorry for my bad English):
1. Can you provide me a video to avoid any misunderstanding in the conversation?
the video image stuck but audio is playing>
1. Which apps are you using for video watching? After update the apps to the latest version, does the issue persist?
2. Apps name and version
3. When does the issue appear? Does the issue appear right after any system/apps' download or update?