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ZF9 will not get any more updates - Customer Service confirmed today but that can't be right?

Boisenberry
Rising Star I

I talked to customer service today and they told me that the ZF9 would not receive any more security updates after the 1 year mark?!   He said it would not get A14 nor would it get any more security updates just like the "older phones".  Android is now warning me the phone has a security risk.   We were told two years of security updates and that it would receive A14...  Apparently, it is up to them if they determine the update a "risk" enough to push any updates out which they can do if they decide but no more regular updates.    They are still selling this phone as new also?!   This can't be true right?  Has anyone else talked to Asus and got an answer that is different?   

6 REPLIES 6

Boisenberry
Rising Star I

That's great,  it is why I posted , I didn't think it could be true.  Which is why I asked.  Just proves the customer service is pretty bad. 

tarfeef101
Star III

maybe they mean "they're not posting more full firmware to the site, only OTAs", because those DO seem to be totally forgotten