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Zenfone 9 software problems

zelatina
Star I

Hello, since buying this phone almost 2 years ago, I still have problems with calling. The problems started to occur more often when I inserted second SIM card from other service provider and both of the providers began providing 5G network functionality. I think also some of the firmware updates make things better, some worse. 

The main problem is I'm not available for the caller. Sometimes it happens once a week, sometimes 10 times in one day. I usually find it out by receiving a message from my service provider that someone called me when not available. There is never a problem with signal strength or anything like that, I'm usually using the phone in places with very good signal coverage (both 4G and 5G). 

Newer problems are: dropping call after few seconds of call, distorted voice on one side or on both sides ( looks ok when using BT hands free), fluctuating recording volume when recording video on concerts or festivals, BT not automatically connecting to devices like car stereo or other BT receivers, screen staying turned on (restarting phone usually helps), screen staying turned on while charging. 

I'm using the phone as my work phone and these problems are very annoying when I usually make about 30 calls a day. I never thought there will be problems with such an expensive device. Never going to buy a Asus device again. 

I found a newer version of system so I'm going to update but I don't suppose it helps. 

I made logs of the device so I can send if it helps. 

Device is not rooted, actual firmware version is WW_34.0304.2004.108 (but the problems with calls happened almost on every firmware version I updated to)

2 REPLIES 2

abdullah_kara
Rising Star I

I live same problem after android 14. I couldn't use my ZenFone 9 last 4 months. Asus didn't solve our problem. If you read zentalk you will see nearly all models same problem and extra other problems.  What is happened Asus company?

zelatina
Star I

Next bug I forgot to mention is with voice after making a call: On incoming or outgoing normal call, for the 1st 2-3 seconds, the other person can't hear our voice at all. I have to wait 2-3 seconds and then speak 90-95% of times. I thought it is problem with my BT earphone, but it is not...

Problems with being inaccessible were solved a bit with the last update WW_34.0304.2004.145. Now the problem does not happen wery often...