09-29-2022 03:24 AM
10-18-2022 03:21 AM
HodorMy Zenfone 9 has not restarted itself once since I picked it up at the end of August. Currently, the operating time is 265 hours and 16 minutes (over 11 days). I reset it manually on October 7 due to a malfunction of the LED Blinker application.
The R&D team requires?!
Are you hearing yourself? There is obviously a real issue happening to probably ALL your Asus Zenfone 9 devices. Why don't the R&D team pick 1 device and test their work, it's only the minimum required from a developer. If you can't reproduce the issue it's obviously from laziness or incompetence, but leaving people with a new device that keep restarting is disrespectful to customers. I really want to like this phone and Asus as a company with great hardware but this is really not cool.
10-18-2022 09:19 AM
Mansi_ASUSI can't pm as level one, would you mind sending me something so I can reply with my drive link?
For clarification purposes, the R&D team requires logs from users who happen to be experiencing this issue. You can upload the file to Google Drive and share its link with me via PM.
Please follow the given steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
10-19-2022 08:29 AM
10-20-2022 08:31 AM
10-23-2022 07:47 AM