Zenfone 9 issue - can barely hear people on calls

[chipo]

Can you guys help me out. It's been weeks now and I'm not sure how to solve this. It feels like I hear people at 10%, in most cases they need to repeat themself as I can't hear well. My volume is at max, tried to play with some audio settings to no avail. Everything else works fine when listening music, youtube etc.

[Mansi_ASUS]

Hey @chipo,

Can you please share a log?
 Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Sound, call audio, and recording”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

[jamesanderson34]

Experiencing difficulty hearing people during calls on your Zenfone 9 can be frustrating, but there are several potential solutions to address this issue:

1. Volume Settings: Check the volume settings during calls to ensure they are set to an appropriate level. Increase the volume using the physical volume buttons or adjust it within the call settings.