02-13-2023 06:07 AM
My Asus Zenfone 9 wide angle camera won't work. The 50 MP camera works fine but the app freezes as soon as I switch to .6 wide angle camera. I tried factory reset the phone but nothing happened. My phone is still brand new with 2 month of usage. Firmware version is 33.0804.2060.88 I tried everything I could find on Google but nothing seems to fix the problem. And the wide angle camera actually works before update. Any fix for this Asus? And oh. I live far away from service center. Wish there are any software updates to fix this issue. Thanks before
02-15-2023 02:39 AM
The R&D department would need a log file to examine the issue. Please follow the below steps to enable the built-in log tool (Bug reporter).
02-15-2023 08:19 PM
Thanks, glad to finally hear from you guys.
Here's the link for bug report file.
And here's the link for the screen record.
I hope this issue can be fixed by the next update. Thanks in advance. 🙂
02-20-2023 04:42 AM
Is that a software problem, or hardware problem?
Any updates on this issue?
02-27-2023 05:24 AM
I think it's a hardware problem. I revert it back to android 12 and still the same problem exist. I can't believe you sold me a broken device. I lived so far away from service center and really rely on the phone's camera for my job. I think this is the last Asus phone I bought.