a month ago - last edited a month ago
(Dear Asus ZenFone 9 users please support that topic and add your problem about phone)
HEY ASUS!!!
WHY YOU DONT ANSWERED OUR QUESTİONS? OUR QUESTİONS NOT İNTERESTED TO YOU? WE ARE NOT CUSTOMER?
DİD YOU FORGET ZENFONE 9 ? WHY YOU DONT UPDATE ZF 9 ? OTHER MODEL TAKE MANY TİMES UPDATES. ZF 9 HAVE MOST PROBLEMATİC PHONE AFTER ANDROİD 14. WHY YOU Don't GİVE FOR YOUR CUSTOMER NORMAL SERVİCE? HOW MANY MONTHS WE WİLL WAİT FOR UPDATE AND SOLVİNG PHONES PROBLEM. ? VERY Respectfully BEHAVİOR. BUT İT WİLL COME BACK TO YOU BAD RECLAİM.
3 weeks ago
One thing is that two years of software support has been announced for the Zenfone 9. If I see information in this forum that the first software version is dated 07/28/2022 (ZenFone 9 _WW/EU_32.2004.2004.84) and if Wikipedia says that the phone was First released September 15, 2022, then I would reasonably expect that the last update will be offered to customers during August / September 2024. As can be seen here in the forum, the last update was announced on 07/01/2024. If this were the last update, it would be very borderline and rather damaging to the company's reputation.
If you look at the software support of the previous model - Zenfone 8, for example, I see the first software version on 05/13/2021 and the last update on 01/13/2024 (Phone First released May 12, 2021). That's more than 2.5 years of support.
Based on this, I believe that we still have another update waiting for us (and it may not be the last) and from the perspective of a user who plans to stay on the Zenfone 9 for some time, the later this update comes, the better for us. If I noticed correctly, the update updates not only the Android security patch, but also the built-in Asus applications (gallery, recorder, phone book, calculator...). I would like to have these components as up-to-date as possible.
The second thing is the Android security patch update, where I feel that three years of support were announced - however, I am not sure about this and I cannot find it anywhere on the Internet.
The third thing is what you mentioned - I quote: "ZF 9 HAVE MOST PROBLEMİC PHONE AFTER ANDROİD 14". OK, your post above does not offer any details about the problems after updating to A14. I myself upgraded from A13 to A14 at the end of the warranty period with concerns (after reading some posts here in the forum...), but one month after the upgrade I have to say that apart from the one issue that I am currently discussing here in the forum in another post, I have not found any other problem that the transition to A14 would cause me. However, I upgraded with the latest update package from the Asus Zenfone 9 Support website (Version WW-34.0304.2004.145, 3.35 GB, 2024/07/04) and after the update itself I reset the phone to factory settings once again (via Fast Boot - Recovery Mode - Wipe Data/Factory Reset).
Have you tried resetting the phone to factory settings after updating to A14?
De Funes
sources:
https://zentalk.asus.com/t5/release-notes/220729-zenfone-9-ww-eu-32-2004-2004-84/ba-p/192164
https://en.wikipedia.org/wiki/Asus_ZenFone_9
https://zentalk.asus.com/t5/release-notes/240701-zenfone-9-ww-eu-34-0304-2004-145-android-14/ba-p/43...
https://en.wikipedia.org/wiki/Asus_ZenFone_8
3 weeks ago
Hi
After Android 14 Asus ZF9 start to problem about sim card. calling problem and mobile data problem. I test everything, restart , hard resed eveyrthing. Nothing chance. And I send error report for admin. They don t solve our problem. Other case I am not alone many ZF9 Users live problem at the same topic. Some of them live problem about Charge, camera etc.
3 weeks ago
Thanks for the link, I will check it.