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Still vibrate ufter picking up the phone

ljovochkin
Star II

It was reported, but still.... sometimes phone keeps vibrating after the phone call has been answered. It seems it happens than Bluetooth handsfree is connected, but you pick up the call very quickly from the device screen (not by button on handsfree), before the device fully wake-up and activates handsfree connection 

WW 33.0804.2060.88 no root

6 REPLIES 6

Mansi_ASUS
Moderator
Moderator

Hey @ljovochkin,

Could you please share a log file along with a video recording of the issue?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
 
You can share the link with me via PM.

Dear @Mansi_ASUS I'm trying to catch the problem to log it and make a video, but no luck yet 

Hi @Mansi_ASUS I wasn't able to make a video, but log did. The logging was in background for quite allot of time. I stopped it after the problem appear, so you should search for it in the end of log. The phone kept vibrating during and after a call. It stopped only than I pressed power button. The power button is configured to end the call.

link https://drive.google.com/file/d/1LzPmltNsNCyN6K9yNZfxmvU2d04J9lGK/view?usp=sharing

 

Popica
Star III

I also experienced the same thing with soft version 33.0804.2060.100. when the phone was connected to a Samsung watch 4.

I also noticed a problem during the testing period.

When the phone is connected to the Samsung Watch 4 with the possibility to answer the call through the watch and you are called, but you answer the phone, not the watch, the interlocutor can't hear you for 5 seconds. If only the notification option is kept on the watch, the problem does not happen anymore.