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Poor hands-free mode quality

Star II

During hands-free mode call, the microphone quality is very poor. People on other side have hard to understand me.

The issue occurs even in silent environment.



Hey @Lukikow,
Can you please share your device's FW version?

Also, where does this issue generally occur- Indoors or Outdoors?

Can you please share a log file?
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Sound, call audio, and recording”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Hi @Mansi_ASUS 

Sorry for delay. I collected the log. Also I collected recording from both phone:
- caller.acc - Asus zenfon 9
- receiver.acc - OnePlus 7T
You can compare both recording to know what the issue is about. Voice in caller is clear and easy to understand as opposite to receiver. The recording have few sec delay before you can hear something, I had to change room to avoid noises.

FW: 33.0804.2060.165

Issue is not environment related, it occurs everywhere.