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Netflix quality downgraded from widevine 1 to widevine 3

Star I

I am using Zenfone 9 and recently I loose my Netflix Widevine L1 support and it is downgraded to Widevine L3 and quality from HDR to SD. What to do?

Model Name: Zenfone 9

Firmware Version:

Rooted or not: not rooted

Frequency of Occurrence:

APP Name & APP Version (If your issue relates to the app) : Netflix 


Star I

I just bought one and the same thing happened after it upgraded to Android 13.

I managed to get it back by clearing the netflix app storage/cache and reinstalling the app.


Star II

但只要重新開啟netflix或是重新開機,會再次發生相同的事情,導致需要再次清除 netflix 應用程序存儲/緩存並重新安裝應用程序,非常不方便

Star I

Meet the same issue, and I have contacted the ASUS support, but even the support does not know to fix it and ask me to contact with Netflix.😅

Very disappointed.

Star I

Reinstall the Netfilx App will not fix this issue as you restart the app, this issue will reappear.

Also, app like Amazon Prime Video doesn't playback in HD