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mobile data network

mythra
Star I

Hi,

Since weeks I have issues with the mobile data network. I tried a new SIM (same provider), another providers and still the issue. My network data just stop working randomly. The speed suddenly fall to zero and back again up. Whatever the place, in roaming in or out. In WiFi everything works perfectly fine. I'm wondering if I send my phone in support.

Any advice?

Regards,

mythra

4 REPLIES 4

Mansi_ASUS
Moderator
Moderator

Hey @mythra,
Could you please share a log file?
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Phone, mobile networks, and signal”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

I do my best for the procedure and hope this help to find a solution.

How can I shared securely the log file and the screen record ?

mythra
Star I

any update on the related topic ?

ZenBot
Community Manager
Community Manager
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.