Microphone stops working halfway through call

[echang01]

Please tell us some basic information before asking for help:
Model Name: zenfone9
Firmware Version:ww_32.2050.2050.34
Rooted or not: not
Frequency of Occurrence:1 of 5 calls
APP Name & APP Version (If your issue relates to the app): phone
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi, in the past week, I've noticed many calls where My microphone just stopped working. Both on Bluetooth and while I'm using the phone normally. I'm talking and all of a sudden the person I'm talking to will ask "hello hello? Are you there?" And they can't hear me.

The one thing that fixes it during the call is switching to speakerphone and switching back.

This happens on calls generally longer than 10 minutes, say a 30-60 minute call

[vex_sb]

I got that also. Tx for "repair" tip

[vex_sb]

Also reporting this .

buld number.34

[Shoki]

Same here! But I've only had it on Bluetooth so far.

[Mattias_ASUS]

Thanks for the information!
Will be forwarding this to R&D, it's possible to speed up the process if a log is provided, if any of you have the possibility to create one it would help a lot 🙂
The instructions for logging are here and after you got it please tag me in the thread so I can reply to it 🙂
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Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)