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Issue with Google Wallet - NFC/Tap Tickets to Enter Venue

rveez311
Star I

Has anyone stored event tickets (like for Ticketmaster concerts/sports) in their Google Wallet and tried to use the phone's NFC to validate when entering a venue and have it declined/errored forcing you to revert to scanning with the barcode instead?

I've used both the Zenfone 9 & 10 and they both have had this exact same issue. If I use my old Pixel 4 with the same Google Wallet and then tap with NFC to enter it works. So that's what leads me to believe it's a Zenfone/Wallet issue.

I will add that I've never had any issue using either Zenfone with Google Wallet's tap-to-pay/NFC payments. I'm just trying to figure out if this is a Wallet/Device (Zenfone)/Ticketmaster issue. Thanks.

3 REPLIES 3

Mansi_ASUS
Moderator
Moderator

Hey @rveez311,

Can you please share a log for the issue?
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

To replicate the issue I need to attend another event and use the NFC tap to enter with a ticket. I don't know when I'll have that opportunity again.

@Mansi_ASUS How do I submit the log file and screen recording?