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Eas speaker stopped working

Moav
Star II

Suddenly after almost 2 years, having the latest firmware 33.0804.2060.204 the handheld speaker stopped working.

If I press the loudspeaker button - the sound is coming out as it should - loudly, but it doesn't come back to being a regular ear speaker. The recording of the conversation, even the part I didn't hear - works.

I think it started happening just after I plugged my headphones into the 3.5 socket - which still works and what I must use to keep the conversation private.

Reset doesn't give effect.

5 REPLIES 5

Mansi_ASUS
Moderator
Moderator

Hey @Moav,

If the SMMI test failed then I suspect that it is a hardware issue. I'd recommend you contact your nearest ASUS service center and get your device examined.