Eas speaker stopped working

[Moav]

Suddenly after almost 2 years, having the latest firmware 33.0804.2060.204 the handheld speaker stopped working.

If I press the loudspeaker button - the sound is coming out as it should - loudly, but it doesn't come back to being a regular ear speaker. The recording of the conversation, even the part I didn't hear - works.

I think it started happening just after I plugged my headphones into the 3.5 socket - which still works and what I must use to keep the conversation private.

Reset doesn't give effect.

[george_kant]

Maybe it's related to your hardware. Clean your 3.5 socket, and try to change the output source during a call and tell us if you find anything.

[Moav]

Good thinking, alas, did not solve my issue.

[Mansi_ASUS]

Hey @Moav,

Thanks for bringing this to our attention. I'll forward the issue to the R&D, however, before I do that I'd recommend you perform an SMMI test to check if the receiver is working:

• Open the calculator app, type " .12345+= ", then SMMI Test Interface will pop up
• Select "single test" and then "Receiver test"

[Moav]

Hi @Mansi_ASUS ,

I've tried and it does not work.

Thanks, I hope it will be fixed.. can't hear calls other than the loud speaker or BT.