Cannot enable call recording in Zenfone 9 - "To use this [...] set Phone as default phone app"

[ajaest]

Hi,

I am trying to enable call recording in my Zefone 9 using the default phone app. I am currently having installed Android 13 (with latests updates installed) but the option is greyed out with the message "To use this feature please set Phone as default phone app".

I reached the following from the phone app, Settings > Call  > Advanced:

 The strange thing is that the phone app is already the default app:

What am I doing wrong?

[Mansi_ASUS]

Hey @ajaest.

Can you please share a log file of the issue?

Please follow the below steps to enable the built-in log tool (Bug reporter).

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

[ajaest]

Hi, 

I did as you said and I briefly reviewed the logs, and they seem to contain some sensitive information. Is it safe to upload the general logs here publicly?