Auto-reboot when connected to Internet

[ebill]

Yesterday (March 18th) I noticed that my phone began auto-rebooting literally every 5 seconds.  Lock screen would come up, I get maybe 5 seconds before screen went black with an Asus logo, a Zenfone screen then comes up, then lock screen for 5 seconds and repeat.  I've learned that the problem stops when I disconnect from any internet access, so if Wifi/Data is off, the phone is fine.  I can call, text, get GPS, nothing seems off, but if I turn Wifi or data back on, the problem instantly comes back.

I also tried removing the SIM card, which does resolve the issue.  The phone can connect to Wifi and no auto-reboot problem comes up.  Any ideas of what would cause this?  A redditor here  had a similar issue and thought it might have come from updating from Android 13 to 14?  They also said that the issue resolved itself after opening some storage up.  I have ~50 Gb free, I don't really think that's the issue.  

[Mansi_ASUS]

Hey @ebill.,

I have reported the issue to the R&D. However, could you possibly share a log for the issue via PM?

[ebill]

What sort of log file are you looking for?  Does the ZF9 have an internal logger?  Or a video of what happens? 

[Mansi_ASUS]

Hey @ebill,

Yes, you can follow the given steps to capture the log-

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Also, can you please provide the name of your network operator?

[ebill]

Yep, I am on AT&T