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A13 broke Polar H10 pulse monitor

DeferYr
Star II
Please tell us some basic information before asking for help:
Model Name: Zenfone 9
Firmware Version: both 33.0804.2060.73 and 33.0804.2060.65
Rooted or not: no
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app): various, main is Polar Beat
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Thank you guys for fixing GPS on A13, but now there's a BT problem. I train & record my trainings with the phone, so gps + BT combo is vital for me. Here's a situation with BT after A13 upgrade:
external sound devices pair & work (jbl soundgear)
Govee temperature sensors work, in their application
Polar H10 sensor won't pair from the BT menu and won't work in 3 application - Polar Beat, Polar EKG and Elite HRV
This sensor was working in all those apps on A12 firmware (but GPS was not).
Here're two screenshot from Polar app - sensor is visible and detected, but no heartbeat and no battery info is received. And the last one shows that the polar sensor is indeed detected.
screenshot-20221225-002306-asus-launcher.jpg
screenshot-20221225-002344-asus-launcher.jpg
screenshot-20221225-002408-asus-launcher.jpg

@Mansi_ASUS can you take a look? BT is really important nowdays 😞
9 REPLIES 9

Koijjari
Star I
I have the same problem with my polar h10 sensor. It worked fine before android 13

MichaelCaditz
Star I
Same exact problem here. Oppo Find X5 Pro Android 13.

Mansi_ASUS
Moderator
Moderator
Hey @DeferYr,
Thanks for bringing this to my attention. I'll be forwarding it to the R&D team.

SwayBae
Star I

Hey I am also having this issue.