cancel
Showing results for 
Search instead for 
Did you mean: 

zenfone 8 crash while phone call with wired headset

sroland42
Star I
Zenfone 8 freezes during call when I use a wired headset.
If I use logtool to gather the log, it never freezes.
That's why no one can provide a crash log.
This is very strange.
My firmware :ww_31.1010.0411.122 .
Please find and fix it, because it is a very old issue.
14 REPLIES 14

Hi just wondering if anyone managed to get a resolution on this?

Feeling pretty annoyed that I didn't check the forums before buying my ZenFone 8...

I called tech support and they denied it was a problem and said I would need to send my phone away to get it resolved.

sroland42
Star I
I do not use an MDM application and twinapps are not enabled.
I think that if it was important for ASUS to correct this error, it would have done so a long time ago. Already in 2021, this error was reported on zentalk. They automatically close these forums one after the other, waiting until the whistleblower gets bored. Not a professional attitude, especially since I think this is a very big and significant issue. There is a jack, but you cannot use it to make calls.

keren_ASUS
Moderator
Moderator
Hello, can you all try to update to 31.1010.0411.160 which addresses this concern? Thank you!

Thanks, it works

tor_bjornebole2
Star II
keren_ASUS

Hello, can you all try to update to 31.1010.0411.160 which addresses this concern? Thank you!


View post
Already did. Haven't called using headphones yet, but will try to see if it is stable. Thanks for informing us that the security update also included this bug fix (release notes don't mention it).